We have received many requests from customers regarding mobile phone scams recently. Helping senior mobile phone users avoid scams is crucial, as they are often targeted by cybercriminals due to less familiarity with new technology and security practices.
Here's a guide on how to assist mobile phone users in protecting themselves from scams:
What is Common Scams
- Phone Scams: Scammers often call pretending to be from trusted organizations like banks or government agencies, asking for personal information or money.
- Phishing Texts and Emails: Fake texts or emails that appear to be from legitimate sources, urging users to click on a link or provide sensitive information.
- Tech Support Scams: Legitimate companies will never call customers offering unsolicited tech support.
- Prize or Lottery Scams: Stress that if it sounds too good to be true, it probably is. Scammers often claim that they’ve won money or prizes but need to pay a fee to claim it.
Set Up Privacy and Security Features
- Install Security Apps
- Enable Two-Factor Authentication(2FA): Setting up 2FA for important accounts (such as email or banking), which adds an extra layer of protection.
- Use Strong Passwords
Encourage Skepticism with Unsolicited Calls or Messages
- Verify Caller Identity: Never trust a call, text, or emails asking for personal information without verifying the identity of the sender.
- Never Share Personal Information: Should NEVER SHARE PASSWORDS, banking information, or personal details over the phone or through text.
- Don't Click Links: Avoid clicking on links in texts or emails from unknown sources. If unsure, call the organization directly using a verified phone number.
Safe Online Behavior
- Be Cautious with Public Wi-Fi
- Use Secure Websites: Look for "https" or a padlock symbol website when browsing or making transactions online.
Set Up Scam Call and Text Blocking
FIX YOUR PHONE PERTH is offering ongoing support and making customers phone use simpler and more secure, and significantly reduce the risk of mobile phone users falling victim to scams.
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